Request service
Fill out the form and the office will get back to you. If your garage door is stuck or has a broken spring, calling 1-800-688-4312 is faster.
Describe what the garage door is doing. You might have heard a loud bang, or the garage door may have stopped partway. If you know the brand of the garage door or garage door opener, include that too.
Looking for a new garage door instead? Use the free estimate form.
What happens next
The office will talk through what your garage door is doing and explain the likely fix and the cost before a technician is sent. We don’t use flat-rate pricing, because the cost depends on what has actually failed. Our service is backed by our One-Year Service Guarantee.
Our office is open Monday to Friday, 7:30 AM to 4:30 PM. If your garage door fails outside those hours, call 1-800-688-4312 when the office opens.
While you wait
If a spring or cable has broken, stop using the garage door and keep people and pets away from it. Don’t pull the red emergency release cord if the garage door is stuck open, because without a working spring the garage door can drop. If your garage door is stuck with your vehicle inside or your property exposed, tell the office so it knows it is urgent.
Quick checks that can save a service call
If your garage door won’t move, make sure the garage door opener is plugged in and the breaker hasn’t tripped. Try the wall button, and if it works while the remote doesn’t, try a new battery in the remote. Many wall controls also have a lock or vacation button that turns the remotes off, so check that it is off.
If you see a gap in the coil of the spring above the garage door, or a cable hanging loose, skip these checks and call us.
Garage door service in Albany and the Capital Region
Overhead Door Company of Albany has been repairing garage doors and garage door openers for Capital Region homes and businesses for more than 20 years. We are locally owned and based in Clifton Park. Our technicians are factory certified on Overhead Door™ products and repair garage doors and garage door openers of any brand. Our service trucks are on the road every day across nine counties.
When I first called, the woman who answered was friendly and professional. She gave me an estimate for the job and was very clear regarding the cost. The technician came on schedule and did an excellent job in making the repair. He also noticed and repaired several other minor items.
Common garage door problems
Our repair page explains the problems we see most and how we fix them. It covers broken springs and frayed or broken cables. It also covers a garage door that won’t open or close, or has come off its track. Garage door opener trouble is there too.
Service for businesses
When a commercial garage door stops working, the work behind it usually stops too. We repair commercial garage doors and commercial garage door operators of any brand, including rolling and industrial doors some other shops won’t take on. We also repair loading dock equipment, and we can schedule the work around your operating hours.
Other services
Our preventive maintenance plans help catch worn parts before they fail. Our warehouse stocks garage door parts for almost any make or model. Home buyers can book a free garage door inspection before closing.
Builders and real estate agents can work with us through our contractor and real estate programs.
