FAQs

Yes. Our technicians repair garage doors and garage door openers of any brand, and the warehouse stocks parts for almost any make or model.

It can be. Springs are under extreme tension, and once one fails the garage door becomes far too heavy to lift safely. Stop using the garage door and call us. Keep people and pets away from it in the meantime.

We strongly recommend against it unless you are trained on torsion springs. The stored tension can cause serious injury. Leave it to a trained technician.

Usually yes. Both springs have done the same amount of work, so the second one has had the same wear as the one that broke. Replacing both at once can save you a second service call.

Often, yes. Individual sections can usually be ordered and replaced on current garage door models. If the garage door is older or several panels are damaged, a new garage door may make more sense.

It depends on where you are and how busy the schedule is. Call and describe the problem, and the office will let you know when we can get there.

It depends on the garage door you choose, so ask when you request your free estimate. Once your garage door arrives, our scheduling team will set an installation date and time that fits your schedule.

Yes. Insulated steel garage doors such as the Overhead Door™ Thermacore® line make a real difference in comfort and energy use, especially through Capital Region winters. You can look at insulated and non-insulated samples in the showroom.

Yes. Our showroom at 15 Corporate Drive in Clifton Park has samples and literature for your review.

Most single-car garage doors are 8 or 9 feet wide and most two-car garage doors are 16 feet wide, usually 7 feet tall. Our door measurement tool shows what to measure.

Not always. If your garage door opener works well and has photo-eye safety sensors, it can usually stay. If it is more than 10 to 15 years old or was made before 1993, installing a new garage door is a convenient time to replace it.

Try fresh batteries first, then reprogram it using our guides to programming your garage door opener and your wireless keypad. Still stuck? Call (518) 348-0444 and we will help.

Yes. We repair garage door openers of any brand.

Yes. Our showroom at 15 Corporate Drive in Clifton Park has literature on current Overhead Door™ garage door openers, and our sales staff can help you compare them.

Most last 10 to 15 years. If yours is older than that or was made before 1993, it is worth considering a replacement.

A 1/2 horsepower garage door opener handles most standard steel doors. A much heavier door, such as solid wood, may need a stronger one, but a door that feels heavy by hand usually needs its springs and balance checked first. If you aren’t sure, call and describe your door.

Yes. Our warehouse stocks garage door parts for almost any make or model, and special orders are always welcome. Call 1-800-688-4312 with the make of your garage door and the part you need.

Look for a label on the inside of the garage door, often on the end of a section near the bottom, or on the garage door opener’s motor unit. A photo of the label helps us identify the right part.

Often, yes. We stock parts for almost any make or model, and our clearance items sometimes include sections, glass and trim for older garage doors.

Yes. We repair commercial garage doors and commercial garage door operators across the Capital Region. We also repair loading dock equipment, and we can schedule the work around your operating hours.

Yes. NFPA 80, the national standard for fire doors, calls for fire doors to be inspected and tested at least once a year, and rolling fire doors are drop tested as part of that. Your local fire marshal or insurer may ask to see the records.

Yes. We repair commercial garage doors and commercial garage door operators of any brand.

If a commercial garage door operator runs hot or needs frequent repairs, we check the door’s balance first. If the door is fine, the commercial garage door operator may be undersized for how often the door runs. Call 1-800-688-4312 and describe the door and how it is used.

Springs are rated for a set number of cycles, and a busy commercial garage door can use up a standard spring quickly. If yours break often, ask a technician which springs suit how often your garage door runs.

The garage door industry’s trade association recommends a yearly visit from a trained technician, along with a monthly test of the garage door opener’s reversing feature. Springs, cables and the bottom brackets they attach to are under high tension, so leave adjustments to a trained technician.

Use a garage door lubricant on the hinges and springs, and on the bearings of steel rollers. Check your garage door maker’s manual for the type. Skip all-purpose sprays, which tend to attract dust. Don’t grease the tracks. Just wipe them clean, because grease collects dirt.

Yes. Our technicians work on garage doors and garage door openers of any brand.

Yes. We maintain commercial garage doors and commercial garage door operators on a schedule that works around your operating hours.

Yes. Estimates for new garage doors and garage door openers are always free, and we also offer a free in-home design consultation to help you choose a style. For repairs, the office will explain the likely fix and the cost before a technician is sent.

A new garage door is sized to fit the opening. The price depends on the size and style, and on choices like insulation and windows. The condition of the opening matters too, so a generic online price would usually be wrong. That is also why our new garage door estimates are always free.

It depends on what failed and which parts your garage door needs, so we don’t quote flat prices sight unseen. Describe the problem when you call, and the office will explain the likely fix and the cost before a technician is sent.

Our One-Year Service Guarantee covers the work we do, and each garage door also carries its manufacturer’s warranty. You can read about product warranties on the Overhead Door™ website, and we are happy to walk you through what applies to your garage door.

15 Corporate Drive, Clifton Park, NY 12065, open Monday to Friday from 7:30 AM to 4:30 PM. The showroom has samples and literature for your review. Call ahead and we will make sure the right person is available for you.

We are based in Clifton Park and cover nine Capital Region counties: Albany, Saratoga, Schenectady, Rensselaer, Montgomery, Fulton, Schoharie, Greene and Columbia. In a border community and not sure? Call (518) 348-0444 and we will let you know.

Yes. Call ahead at (518) 348-0444 so we can check that the part is in stock and have the right person available when you arrive.