Commercial Garage Door Operators

When a commercial garage door operator fails, a door that runs all day suddenly doesn’t run at all, and the work behind it stops too. Overhead Door Company of Albany has been installing and repairing commercial garage doors and commercial garage door operators for Capital Region businesses for more than 20 years. We are locally owned and based in Clifton Park, and our service trucks are on the road every day across nine counties.

We install and service Overhead Door™ commercial garage door operators, and our technicians repair commercial garage door operators of any brand. We can schedule the work around your operating hours. If a commercial garage door operator fails outside office hours, call 1-800-688-4312 when the office opens.

Many commercial garage door operator problems can be repaired. A door that stops partway or reverses for no clear reason often has a photo eye that is out of line or blocked. A door that binds or is out of balance can do the same, and limits that are off can make a door run too far. A worn part can usually be replaced.

Replacement starts to make sense when a commercial garage door operator keeps failing or when we can no longer get parts for it. It also makes sense when the commercial garage door operator is rated below how often the door actually runs. A building that has changed how it uses a door, such as a storage bay that has become a busy shipping door, often needs a heavier-duty commercial garage door operator.

Call 1-800-688-4312 and describe what the door is doing. The office will explain the likely fix and the cost before a technician is sent, and every repair is covered by our One-Year Service Guarantee.

We install and service Overhead Door™ commercial garage door operators, including the CDX, RSX, RHX and RMX lines, with models ranging from standard to heavy duty. When you request an estimate, describe the door and how often it runs.

A commercial garage door operator has a harder job than a residential garage door opener. The right one depends on the door’s size and weight and on how many times a day it opens and closes. It also depends on how it can be mounted in your building. A loading dock door that runs all day needs a different machine from a storage building door that opens a few times a week.

Duty cycle

Duty cycle describes how much a commercial garage door operator can run before it needs to rest. A light-duty commercial garage door operator suits a door that opens only now and then. A heavy-duty commercial garage door operator is built for doors that cycle constantly, such as busy loading docks and service bays. One rated below the door’s real use tends to wear out early.

Mounting

A trolley commercial garage door operator mounts to the ceiling and pulls the door along the track, much like a residential garage door opener. Jackshaft and hoist commercial garage door operators mount on the wall beside the door and turn the door’s shaft directly. That keeps the ceiling clear and suits rolling doors and doors that lift straight up. The right choice depends on the door and the space around it.

Power supply

Commercial garage door operators come in single-phase and three-phase versions and in several voltages. The commercial garage door operator has to match the power available at the door, so it helps to know what your building has before you choose. Your electrician can confirm it.

Working environment

Some buildings are harder on equipment than others. Car washes and other wet or washdown areas call for a commercial garage door operator with a sealed, water-resistant enclosure. Spaces with flammable vapors or combustible dust need one approved for that hazardous location. Tell us about the space when you request an estimate.

Safety

Current safety standards require a commercial garage door operator to close only while you hold the button, unless monitored safety devices such as photo eyes or sensing edges are installed. With those devices in place, the door stops and reverses if something is in its path.

Controls and accessories

A timer can close the door automatically after a set time, which helps keep heat in and keeps the door from being left open overnight. A closing timer needs monitored photo eyes or a monitored edge on the door, and if that device stops working the door will not close on its own. Radio controls and access control systems let drivers or staff open the door without leaving their vehicle or using the wall button. Which ones make sense depends on how the door is used.

We repair commercial garage doors and the commercial garage door operators that run them, including rolling and industrial doors some other shops won’t take on. We also repair loading dock equipment.

Commercial garage doors open and close many more times than a residential garage door, so their commercial garage door operators and springs wear out sooner unless they are rated for that use. A preventive maintenance plan catches worn parts on a schedule you choose.

A few habits help catch problems early. Watch the door through a full cycle now and then, and listen for grinding or straining. Keep the photo eyes clean and lined up, and test them by passing an object through the beam while the door closes. The door should stop and reverse. If it doesn’t, stop using the door until it is repaired.

Make sure the staff who use the door know how to operate it by hand during a power outage. Most commercial garage door operators have a hand chain or a manual release for this. Turn off power to the commercial garage door operator before using either one. If you can, pull a manual release only while the door is closed, since a weak or broken spring can let an open door fall.

Winter adds its own strain. Ice and snow at the threshold can keep a door from closing fully, and a door that freezes to the floor puts heavy load on the commercial garage door operator when someone tries to open it. Clear the threshold before running the door on icy days.